16.02.2020, Jonna L, Finland
The red roses (50 cm) in a bouquet with white tulips were substituted with shrub roses. I have not received any kind of notification or apology. This is absolutely not acceptable service.
We are very sorry that replacing ordinary roses with shrub roses was unacceptable to you. At the time of placing the order, an ordinary rose turned out to be of inadequate quality and therefore the florist replaced it with a more expensive shrub roses. The bouquet has become more magnificent. We are very sorry that such a replacement made you so upset. We apologize.